Mr. Tire Auto Service Centers

Roberto Lopez a month ago

I would like to provide feedback regarding my recent experience at this location because there were several issues that I believe warrant management’s attention. First, parking was extremely limited. The parking lot is very small and appeared to be overcrowded with vehicles, which made arriving and waiting for service unnecessarily difficult. I scheduled an appointment to have two tires replaced. I arrived early for my appointment, yet I ultimately waited more than three hours for the work to be completed. Other customers had been waiting 5 hours or more for their vehicles.I understand that unexpected delays can occur, but I do not believe a three-hour wait for two tires is reasonable when an appointment was scheduled in advance. The most concerning issue, however, was the change in price after I had already been waiting for approximately two hours. I was initially provided a price and authorized the work based on that quote. After waiting for two hours, I was informed that the price would be nearly $250 higher because the tire size was slightly different and had allegedly been quoted incorrectly. I have owned this vehicle for more than four years and have replaced the tires tw

Ashley Whiting 2 months ago

I visited this shop for two brand new tires and they used my tire key and never returned it to the glove box. Fast foward months later I have a flat and no key because of the lack of responsibility this shop took to take care of a customer's property

Dave Ashelman 2 months ago

They took me in as a walk-in for 4 new tires when all the others wanted me to drop off my car for the weekend after I already made an appointment. “Service was great” is an understatement. I told them I needed 4 tires & was hoping for Touring tires. they not only had the Touring tires, but came in $300 UNDER what all the others who turned me away estimated. Will come back for all my basic maintenance needs.

Renee Childs 3 months ago

I initially visited Mr. Tire at 13807 Warwick Blvd., Newport News, VA, on June 15, 2026, for an oil change and to have my driver's side rear tire repaired due to a screw in the tire. I was charged $13.99 plus tax for a flat repair and rebalance and was told the tire had been repaired. Unfortunately, the tire continued to leak air afterward, requiring me to repeatedly add air. I returned to the store on Friday June 26, 2026 and was told there was only a very small leak that could be repaired in 5-10 minutes. A short time later, I was called into the shop and shown a large puncture in the sidewall of my tire and was told I needed to purchase a new tire. This was extremely concerning to me because I had driven from Hampton to Newport News, stopped at Trader Joe's and the cleaners, and never experienced a flat or any issue that would indicate I had such significant sidewall damage before arriving at the shop. As a customer, I found it difficult to understand how a tire with damage of that size could have allowed me to make that trip without going completely flat. The situation left me questioning what happened to my tire while it was in the shop's care. What upset me even more was the

Sara Byers 7 months ago

Do not go here. Installing a tire and the installers broke a tpm on my vehicle. I confronted the lady and she said to drive it off. Took it to the dealership and it's definitely broken from them. The front desk lady also had an attitude for the majority of the time I was in the store front and kept watching the TV instead of "cashing me out" like she said she was ready to do.